Shipping & Returns
Shipping Policy
At Simcha Tea, we offer a variety of shipping options to fit your needs. Our packaging is designed to keep your tea fresh and delicious upon arrival. Shipping costs may vary depending on your location and the weight of your order. For more information on shipping, please contact us.
I'm the second paragraph in your shipping policy. Simcha Tea takes pride in providing high-quality tea products to our customers. If for any reason you are not satisfied with your purchase, please contact us within 14 days of receipt to initiate a return or exchange.
We will dispatch all the confirmed orders received by 5 PM IST within the next 2 days. If a courier service is not available for a particular place in India, the products will be sent through India Post. We do not work on Sundays and the orders received on Sundays will be shipped on the following Monday.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes on to you. If you have specified a recipient who is not yourself for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) as evidence of delivery and fulfillment of the order by us and transfer of responsibility in the same way.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from Simcha Tea. If you are not happy with your order for any reason, We will work with you to find the best solution to meet your needs.
Our team of tea experts is always here to help answer any questions you may have about our products, shipping, or returns. Contact us today to learn more.
Shipping Partners
We work with reliable partners like DTDC, Track On, BlueDart, Om Logistics & FedEx depending on the location of the customer.
Order Tracking
An e-mail with complete shipping details of the order along with airway bill of the courier service will be sent once the order is shipped.
rder Cancellation
Please note that we do not accept cancellations once the orders have been dispatched from our fulfillment center.
Cancellations have to be made within a maximum 24 hours of placing an order. Once you receive the confirmation mail, you’ll not be able to modify or cancel your order.
A formal email specifying the Order Number has to be sent to us within 24 hours of placing the order.
Return Policy
Unfortunately, with a product like tea we are unable to provide a return policy. Online orders cannot be returned. We regret the inconvenience.
Return Policy for Teaware and Gifts
We work relentlessly towards customer satisfaction and strive to provide an exceptional customer service and the perfect shopping experience to our customers. If incase, you receive a product that does not match with the product ordered, we offer easy cancellation and returns for that. Please return or exchange any such item in new and unused condition with original packaging within 30 days of purchase. We do not accept returns of any product which has been opened or used. The refund for your order will only be done after the receipt of the returned goods at our fulfillment centre. Please note that items purchased through special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange.
You can raise a returns and replacement query by sending an email to spictex.delhi@gmail.com within 30 days of the purchase. Be sure to attach images of the item received so we can evaluate its condition. Our customer care team will get in touch with you promptly to ease you with the entire cancellation process. The return shipping costs will have to borne entirely by the customer.